Other FAQs

Account questions

• I got a notification on my iPhone saying that my smashtess.com account has appeared in a data leak, should I be concerned?

Covid-19

• A letter from our founders about Covid-19
• How are you keeping your employees safe during Covid-19?
• I'm a Healthcare worker, can I get a discount?
• Production delays during the pandemic

Healthcare Heroes

• What is the Healthcare Heroes initiative?
• Am I eligible to join the Healthcare Heroes initiative?
• How do I join the Healthcare Heroes initiative?
• How do I use my Healthcare Heroes discount?
• Can I use my Healthcare Heroes discount on anything at all on the site?

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Policies

• Our privacy policy
• GDPR Compliance
• CCPA Compliance

All other questions

• How do I contact the Customer Care team?
• What is a ticket?
• What is the 'Make my order carbon neutral' option at checkout?

Bridal Packages

• How early in advance do I need to place my Bridal Package order?
• What is the return and exchange policy for the Bridal Package?