How do I return an item in the US and rest of world?

Purchases made between November 1 - December 17, 2020, will be eligible for an extended return policy and will have until January 15, 2021 for returns and exchanges. Learn more here

If you would like to return an item, gather your order number and postal code then submit your request using our returns website here. Once you submit your request, you will be provided with a returns address to send your parcel to. 

Please indicate the type of merchandise as RETURNED GOODS when completing the customs declaration.

Once we have received your return item, we will then either refund your credit card or issue you with a store credit gift card for the charges within 7 business days. 

If you have any more questions about returns or exchanges, please don’t hesitate to send us a message here. We always love to hear from our Smash + Tess friends!

See separate articles for further details on our Seasonal & Bridal return policies.

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