How do I exchange an item if I am based outside of Canada or the US?

We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your favorite look! 

All items reduced in price by 50% or higher are final sale - we will not offer any refund or exchanges on that particular product. Once it's yours, it's yours! Read more about our sale terms here.

You have 30 days after your item is shipped to have it back in Smash + Tess’ hands. Please note, Smash + Tess is not responsible for the shipping charges, either on the initial delivery or return.

All exchanges MUST be in 100% new condition, unworn with all the original tags in place. 

Please use the packing slip included in your parcel and provide details of your exchange request. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. 

Once we have received your exchange item, we will process your exchange within 7 business days.  

If you have any more questions about returns or exchanges, please don’t hesitate to send us a message here. We always love to hear from our Smash + Tess friends!

See separate articles for further details on our Seasonal & Bridal return policies.

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