How do I return an item in Canada?

Purchases made between November 1 - December 17, 2020, will be eligible for an extended return policy and will have until January 15, 2021 for returns and exchanges. Learn more here

We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your favorite look! However, we know it can be tricky ordering things online so are pleased to offer free returns and exchanges using our returns website to help you find the perfect fit.

All items reduced in price by 50% or higher are final sale - we will not offer any refund or exchanges on that particular product. Once it's yours, it's yours! Read more about our sale terms here.

You have 30 days after your item is shipped to have it back in Smash + Tess’ hands. Once you submit your request you will be provided with a Canada Post shipping label to fix to your package and drop at your local post office.

All returns MUST be in 100% new condition, unworn with all the original tags in place. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. Once we have received your return item, we will then either exchange it, refund your credit card or issue you with a store credit gift card for the charges within 7 business days. 

Ready to return or exchange an item? Gather your order number and postal code then submit your request using our returns website here!

If you have any more questions about returns, please don’t hesitate to send us a message here. We always love to hear from our Smash + Tess friends!

See separate articles for further details on our Seasonal & Bridal return policies.

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