How do I return or exchange an item in North America?

We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your fave new look! However, if you would like to return an item within North America, grab your Order # and Postal Code/Zip Code then submit your request using our returns portal:

 

Canada - returns.smashtess.ca

US - returns.smashtess.com

 

You have 30 days after your item is shipped to have it back in Smash + Tess' hands. Once you submit your request you will be provided with a shipping label to fix to your package and drop it at your local post office. Once your package has been received at HQ, your request will be fulfilled within 3-5 business days and you will receive a notification with the details.

 

All returns MUST be in 100% new condition, unworn with the original tags in place. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. Please note - Final Sale items are not eligible for returns.


Once we have received your return item, we will then either exchange it, refund your credit card or issue you with a store credit gift card for the charges within 7 business days.  Please note – exchanges are requests and not guaranteed. This is based on the inventory available when your return is received and processed at our HQ.

 

If you are outside of North America or if you have any more questions about returns, please don’t hesitate to send us a message here. We always love to hear from our Smash + Tess friends! 


See separate articles for further details on our Seasonal & Bridal return policies. 

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