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Smash + Tess
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Shipping & Returns
Shipping
How much does shipping cost?
What is Route insurance for parcels?
Will there be additional charges upon delivery?
When will my order ship?
Production delays during the pandemic
Returns & Exchanges in North America
What is your Bridal package return policy in North America?
How do I return or exchange an item in North America?
How do I exchange an item in Canada?
How do I return my Bridal package in North America?
Returns & Exchanges outside of North America
How do I return an item if I am based outside of Canada or the US?
How do I exchange an item if I am based outside of Canada or the US?
How do I return my Bridal package if I live outside of North America?
General Return FAQs
How long will it take for my Return to be processed?
How long until I see my refund?
I paid with Sezzle, but I am returning. How does that work?
I am making an exchange, how long until this is shipped out?
I paid with a gift card but am now returning, will I get a new card?
