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Smash + Tess
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Shipping & Returns
Shipping
How much does shipping cost?
What is Route insurance for parcels?
Will there be additional charges upon delivery?
When will my order ship?
Production delays during the pandemic
Returns & Exchanges in Canada
What is your Bridal package return policy in Canada?
How do I return an item in Canada?
How do I exchange an item in Canada?
How do I return my Bridal package in Canada?
Returns & Exchanges in the US and rest of world
How do I return an item in the US?
How do I exchange an item in the US?
How do I return an item if I am based outside of Canada or the US?
How do I exchange an item if I am based outside of Canada or the US?
How do I return my Bridal package in the US and rest of world?
General Return FAQs
How long will it take for my Return to be processed?
How long until I see my refund?
I paid with Sezzle, but I am returning. How does that work?
I am making an exchange, how long until this is shipped out?
I paid with a gift card but am now returning, will I get a new card?
