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  1. Smash + Tess
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  3. Shipping & Returns

Shipping & Returns

Shipping

  • How much does shipping cost?
  • What is Route insurance for parcels?
  • Will there be additional charges upon delivery?
  • When will my order ship?
  • Production delays during the pandemic

Returns & Exchanges in Canada

  • What is your Bridal package return policy in Canada?
  • How do I return an item in Canada?
  • How do I exchange an item in Canada?
  • How do I return my Bridal package in Canada?

Returns & Exchanges in the US and rest of world

  • How do I return an item in the US?
  • How do I exchange an item in the US?
  • How do I return an item if I am based outside of Canada or the US?
  • How do I exchange an item if I am based outside of Canada or the US?
  • How do I return my Bridal package in the US and rest of world?

General Return FAQs

  • How long will it take for my Return to be processed?
  • How long until I see my refund?
  • I paid with Sezzle, but I am returning. How does that work?
  • I am making an exchange, how long until this is shipped out?
  • I paid with a gift card but am now returning, will I get a new card?
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