Returns

How long will it take for my Return to be processed?
For Canadian customers: Your return or exchange will be processed within 4-7 business days of your return shipment arriving at our Warehouse! If we are una...
Fri, 22 Dec, 2023 at 10:29 AM
How long until I see my refund?
Once your return has been processed, you'll see the refund reflected in your account within 8 business days, depending on your bank!
Wed, 12 Oct, 2022 at 12:43 PM
I paid with Sezzle, but I am returning. How does that work?
Once we receive and process your return, we will refund Sezzle, who will then refund you the amount you have paid.
Mon, 18 Jan, 2021 at 2:52 PM
I am making an exchange, how long until this is shipped out?
If we are able to fulfill your exchange request, once it is processed, it will be shipped out in our current processing time of 4-10 business days. If your ...
Fri, 22 Dec, 2023 at 10:30 AM
I paid with a gift card but am now returning, will I get a new card?
Nope! Your refund will go back to the original Gift Card code you used to pay for your order. If you no longer have access to your Gift Card, contact our Cu...
Wed, 12 Oct, 2022 at 12:45 PM
What is your price adjustment policy?
Smash + Tess provides price adjustments on confirmed, full-price orders that have not yet shipped from our Warehouse. We will refund the difference to your ...
Tue, 7 Nov, 2023 at 10:26 AM
Can I return a defective or damaged product?
We're sorry to hear your purchase hasn't met our standards! We guarantee all products against manufacturers' defects within 90 days of purchase....
Wed, 5 Oct, 2022 at 11:58 AM