Smash + Tess

Shipping 4

• When will my order ship?
• How much does shipping cost?
• Will there be additional charges upon delivery?
• My Order Tracking is Stuck or Not Moving

Returns 7

• How long will it take for my Return to be processed?
• How long until I see my refund?
• I paid with Sezzle, but I am returning. How does that work?
• I am making an exchange, how long until this is shipped out?
• I paid with a gift card but am now returning, will I get a new card?

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Orders 3

• What does pre-order mean?
• How do I send a gift card to a friend?
• When will my order ship?

Payments 3

• What is Sezzle?
• What payment methods do you accept?
• I made a donation, will I get a donation receipt?

Sales + Discounts 5

• What are your sale item terms?
• Can I use my promo code on sale items?
• Can I use my promo code on collaboration items?
• Can I use my promo code on an order I've already placed?
• Can I use my promo code on items that donate a portion of proceeds to charity?

Smash Rewards 12

• What is Smash Rewards?
• Can I earn Smash Rewards points on gift card purchases?
• How do I sign up for Smash Rewards?
• How many points can I earn per purchase?
• How can I redeem my points at checkout?

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Romper Rewards 0

Account questions 2

• I got a notification on my iPhone saying that my smashtess.com account has appeared in a data leak, should I be concerned?
• How do I unsubscribe from SMS updates?

All other questions 1

• How do I contact the Customer Care team?

Bridal Packages 1

• How early in advance do I need to place my Bridal Package order?